Approved policies/Complaint Resolution

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Approved in the October 23, 2016 members' meeting (search "Complaint resolution policy" in "Master Minute Book.pdf"):

A "not being excellent" complaint can be emailed to the directors with a short note of who and why. For example, "I saw <name> use this tool without training, 4pm on Thursday". The person making the complaint must first talk to the member that they feel is not being excellent. The complaint is intended to deal with minor but repeat problems.

Each complaint expires 30 days after it is received.

If a member accumulates 3 of them, they are required to retake the general orientation before being allowed to use tools or access the space alone.

The rationale for this policy is to provide a means to deal with minor infractions that are habitual but not serious enough to warrant revoking a membership.