Remote video conferencing setup: Difference between revisions

→‎Participants cannot hear the room: Added issue we saw at members meeting
No edit summary
(→‎Participants cannot hear the room: Added issue we saw at members meeting)
 
Line 42: Line 42:


You might have to open sound settings and confirm microphones work at all. If no microphones pick up at all, that means there's a physical problem with a mic.
You might have to open sound settings and confirm microphones work at all. If no microphones pick up at all, that means there's a physical problem with a mic.
Ensure that Apps are allowed to use the audio device under windows System>Sound>Advanced>All sound devices> Input devices


If all else fails, whip out an attendee's device, log them into the call and use that for audio.
If all else fails, whip out an attendee's device, log them into the call and use that for audio.
Line 47: Line 49:
====The room can not hear participants====
====The room can not hear participants====
Confirm the speakers work as expected and are selected as output device for the call.
Confirm the speakers work as expected and are selected as output device for the call.
Turn the receiver under the PC off and on again.


====I don't have an @protospace.ca account====
====I don't have an @protospace.ca account====
Contact a director at [mailto:Directors@protospace.ca directors@protospace.ca] or use a personal Google/Zoom/etc account, maybe in an Incognito window.
Contact a director at [mailto:Directors@protospace.ca directors@protospace.ca] or use a personal Google/Zoom/etc account, maybe in an Incognito window.