Frequently asked questions: Difference between revisions

Frequently asked questions (view source)

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Corbin.uhl

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 And more!
-== What are the open hours? ==
+== When can I visit/What are the open hours ==
 Open to the public
-We host a "Meet & Geek" open house every Tuesday night from 19:00 to 21:00.
+We host a "Meet & Geek" open house every Tuesday night from 19:00 to 21:00
 Visitors are welcome to come and tour the space, socialize, get some feedback or share ideas - as well as sign up for their own membership.
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 You can see the list of current classes at https://my.protospace.ca/school.
-== What are the membership options? ==
+== How much does it cost? ==
-A Keyholder is a vetted member, sometimes called a "full" member with 24x7 access to the space. A subsidized rate is available for students and others with limited income.
+Our membership rate is $55 per month.
+A subsidized rate of $35 is available to students and those in need.
-== Is there a minimum membership term? ==
+On sign-up, new members can pay 2 months' dues and receive 3
+Up-front annual payments can be made for the price of 11 months
-No, there is no minimum time or "contract". However, we do not offer "drop in" or "single month" memberships, as our expenses are fixed -- (We allow a "vacation period" annually if requested).
+== How can I pay? ==
-== Schedule of events/training/regular meet up times/etc ==
+[[Set up a payment]]
-The [[event calendar]] is kept fairly up-to-date. Dates of training events are also available at https://my.protospace.ca/school. Other than that, monitoring the "protospace-discuss" Google group is probably the best way to hear what's going on.
+== Is there a minimum membership term or signup fee? ==
-== How do you get involved? (and not feel like an outsider) ==
+No, there is no minimum time or "contract". However, we do not offer "drop in" or "single month" memberships, as our expenses are fixed - you can suspend your membership temporarily once a year, but if you terminate your membership and wish to rejoin, you will have to re-take training and vetting as procedures change
-Lots of people often fish on the mailing list for help on projects.  Often at times you can come to a Tuesday Meet & Geek and people will be spitballing ideas and they turn into projects.  Be a spitballer.
+==How do I suspend my membership?==
-== How to gain entry/security/keys ==
+Email directors@protospace.ca to go on "vacation" status
-You need to be [[Faq#What_is_the_sign_up_process.3F|a Full Member]]
+==I didn't use the space at all last month, do I still have to pay my dues?==
-== Can I use all of the equipment? ==
+Yes
-Anything that doesn't require training is available to you after you complete the New Member Orientation and General Safety seminar. Larger, more dangerous or more specialized equipment require training. Generally, these machines are labelled, as well as noted on the [[tools we have]] page.
+== Where can I see the class and event schedule? ==
-== When can I visit? ==
+https://my.protospace.ca/classes shows our upcoming courses.
+For other events, keep an eye on the Protospace Google groups to hear what's going on.
-Tuesday evenings between 19:00 and 21:00 are the best time to meet the most people. It is the only scheduled time for public to attend. If this does not work for you, inquire (info@protospace.ca) and someone may be willing to give you a tour some other day.
+== How do I get involved? (and not feel like an outsider) ==
-== If I join, when can I use the space? ==
+Lots of people often fish on the mailing list for help on projects.  Often at times you can come to a Tuesday Meet & Geek and people will be spitballing ideas and they turn into projects.  Be a spitballer.
-Once you become a vetted keyholder, you can use the space anytime you like, 24x7. For the first month, you will be a Probationary Member and can use the space when accompanied or supervised by a vetted keyholder.
+== Can I use all of the equipment? ==
-== How much does it cost? ==
+Anything that doesn't require training is available to you after you complete the New Member Orientation and General Safety seminar. Larger, more dangerous or more specialized equipment require training. Generally, these machines are labelled, as well as noted on the [[tools we have]] page.
-Our membership rate is $55 per month.
-A subsidized rate of $35 is available to students and those in need.
-You can join as a friend of a keyholder (without your own key or shelf), or as a supporter (donor) for $10 per month or more.
-When you first sign up, if you pay for your first two months together, we'll give you a third month free.
-At any time, if you pay for a full year, you get a free month (12 for the price of 11).
-== How can I pay? ==
-[[Set up a payment]]
 == Can I store my stuff there or do I have to take it home each time? ==
-Full members get a shelf.
+Full members each get a small shelf for project store.
-If the space you need is larger than can be fit on the shelf you need to pitch it to the membership as a [[Large project storage|large project]].
+Large projects that need to take up space for multiple days must be pitched to the membership
-== Will you teach me to ...? ==
+==Does Protospace offer training?==
+Protospace does not employ any staff, but many of our members choose to contribute by offering courses - these can be found at https://my.protospace.ca/classes.
-Depends on who I am.  Depends on what ... is.  Most Protopians will help out if they can.  If they can't they will usually point you at someone who will.  Keep in mind that everyone is there on their own time, do not expect them to drop everything to train or show you something.
+Other members will often be willing to offer guidance or help with your project, but nobody is under any obligation to do so, and it is not acceptable to pressure them or persist if they decline.
+If you have a skill you'd like to share with everyone, we can help you get set up to offer a course of your own.
 We tend to be a helpful community that is willing to share, teach, and learn. It's reasonable to ask.
-== Are other people interested in the same things I am? ==
+== Are there people interested in (niche interest or pursuit)? ==
-Odds are good.  Probably frighteningly good.
-== I have a great idea, but I don't know how to do it, will you help me? ==
-Maybe not me, but someone will.  Throw up a question on the [https://groups.google.com/forum/#!forum/protospace-discuss discussion list] and watch the ensuing madness of ideas rushing through the internet towards your email client.
+Oh, almost definitely. We have two of every animal.
 == Can I make things that I sell? ==
-Sure.  If you make use of a machine and it requires consumables or you push it through more than enough wear to cause damage, you will be expected to monetarily compensate the space.  Also, we are not a production shop.  You can't reasonably turn Protospace into an assembly facility.  If your production stands in the way of others wanting to reasonably use the space, you may have to answer some hard questions.
+Yes. However, you cannot abuse the machines to make a deadline, or monopolize them for hours or days while other members need to use them.
+Protospace is a non-profit, community organization powered entirely by volunteers - nobody is making any money to run the place. So, if you use it to make money, you will need to contribute back in some way, either through volunteer effort or donation.
 == How can I get more information? ==
-The [[Faq|FAQ]] is a good start :)
+Most of our internal discussion happens on our Google Groups -
 The [https://groups.google.com/forum/#!forum/protospace-discuss discussion list] on Google Groups is a great way to communicate with members.
 Coming out to a [[Event calendar|Meet & Geek]] will get you introduced to lots of folks.