Frequently asked questions: Difference between revisions

Frequently asked questions (view source)

Revision as of 03:56, 22 November 2015

301 bytes added , 22 November 2015

Updated to reflect current practices.

Boomalator

Bureaucrats, Administrators

75

edits

@@ Line 29: / Line 29: @@
 == What training (safety, etc) do you need? ==
-There is an official safety course for Protospace.  This course is a first step in several other courses.  Some of the equipment in the space requires training before you can use it, others you just need to be able to handle without hurting yourself or others.  Equipment that requires training is usually detailed in the [[Tools We Have]] page and should be flagged in person with a card saying such.
+Protospace offers a number of member-to-member courses, classes, seminars and workshops, generally led by volunteers. Most of these are either about our tools, or about the skills need to make things with our tools. You can see the list of current classes at https://my.protospace.ca/school.
 == What are the membership options? ==
-Full Member and Friend Member. For Students/Fixed Income/Low Income/Senior/Etc we offer Full Membership at a reduced rate.  Friend Members do not get an access card or storage shelf, but can come and use tools under any Full Member's supervision/sponsorship that will be accountable for them (good if you have a friend who's a member that you only ever show up with).
+A Keyholder is a vetted member, sometimes called a "full" member with 24x7 access to the space. A subsidized rate is available for students and other with limited income.
+For those people who never come on their own, but want to come with their "friend" who is a member, a "Friend Membership" is available. Friend Members do not get an access card or storage shelf, and must be accompanied by a keyholder at all times.
 == Is there a minimum membership term? ==
-Membership is paid monthly, but there is no minimum number of months. We discourage toggling membership month to month, which is also inconvenient to the Member. When membership is terminated, Members must go through the one month Probationary period again, without an access card. (We allow a membership to be paused once a year at most, if announced).
+No, there is no minimum time or "contract". However, we do not offer "drop in" or "single month" memberships -- if you chose to stop being a member, you must go through the one month Probationary period again, to rejoin. (We allow a "vacation period" annually if requested).
 == Schedule of events/training/regular meet up times/etc ==
-Nothing formal. The best way to keep track of this is to watch the mailing list or speak up about your interest.
+The calendar on the main web site is kept fairly up-to-date. Dates of training events are also on the "school" section of my.protospace.ca. Other than that, monitoring the "protospace-discuss" Google group is probably the best way to hear what's going on.
 == How do you get involved? (and not feel like an outsider) ==
@@ Line 53: / Line 55: @@
 == Can I use all of the equipment? ==
-Anything that doesn't require training is available right off the hop. Some of the larger (and more dangerous) machines require training. These are labelled in person and on the [[Tools We Have]] page.
+Anything that doesn't require training is available to you after you complete the New Member Orientation and General Safety seminar. Larger, more dangerous or more specialized equipment require training. Generally, these machines are labelled, as well as noted on the [[Tools We Have]] page.
 == When can I visit? ==
@@ Line 61: / Line 63: @@
 == If I join, when can I use the space? ==
-/7 when you are a Full Member. For the first month, you will be a Probationary Member and can use the space but your access to the space must be sponsored and supervised (loosely) by a Full Member.
+Once you become a vetted keyholder, you can use the space anytime you like, 24x7. For the first month, you will be a Probationary Member and can use the space when accompanied or supervised by a vetted keyholder.
 == How much does it cost? ==
-For a Full Member, $50/month.
+Our membership rate is $50 per month.
-For a Full Member who is a Student/Low Income/Fixed Income/Senior, pay what you can afford and make the rest up in volunteering, as low as $30/month.
+A subsidized rate of $30 is available to students and those in need.
-For a Friend Member, $10/month.
+You can join as a friend of a keyholder (without your own key or shelf), or as a supporter (donor) for $10 per month or more.
-If you pay for your first two months together, you get 3 months for the price of 2.
-Because it's easier on our volunteer accountants, if you pay for a full year at a time (any year), you get a free month.
+When you first sign up, if you pay for your first two months together, we'll give you a third month free.
+At any time, if you pay for a full year, you get a free month (12 for the price of 11).
 == How can I pay? ==
-# Paypal is easiest for everyone.
+# Paypal to info@protospace.ca or https://paypal.me/protospace.
-# Cash (get a receipt).
+# Interac Email Transfer to info@protospace.ca
-# Cheque, payable to "Calgary Protospace Ltd."
+# Credit card payments through Paypal or Square
+# Cash or cheque in person (get a receipt).
+# Need another arrangement? Speak to a director.
+# Sorry, we cannot accept debit.
 == Can I store my stuff there or do I have to take it home each time? ==